Terms and conditions

BOOKING

Upon signing your registration form a deposit of $500.00 for the trips including a flight or 25% of the total price for the trips by motorcoach, is payable to Spiritours with an international money order or by personal check (Canada only). This deposit does not include health, baggage or trip insurance. The balance is due no less than 60 days from departure for the trips including a flight or no less than 45 days from departure for the trips by motorcoach.  The tour operator reserves the right to cancel your booking if payments are not received within 5 days after their due date.

CANCELLATION CHARGES

If you intend to cancel, notify your representant immediately.  Cancellation charges will apply based on the date the tour operator receives notice of cancellation.

For trips including a flight:
60 days and prior: $500.00
Less than 60 days: no refund

For trips by motor coach:

45 days and prior : 25% of total price
45 to 21 days before departure : 50% of total price
Less than 21 days before departure : no refund

Changes to a Booking : A passenger wishing to make a change to the original booking must notify the Tour Operator outside of 60 days prior to departure.  An administration charge up to 100$ per booking will be levied for such changes. Changes within 50 days of departure will not be accepted and will be considered as a cancellation.

INSURANCE

We suggest that you take a trip cancellation or interruption insurance in case of sickness, hospitalization, death of the covered person or a member of his family, a disaster (fire, flood, etc.), loss of employment or another major reason.

SPECIAL REQUESTS

Special requests, for example, room locations, adjoining rooms, bed preferences, in-flight meal requirements, in-flight seating requirement… cannot be guaranteed by Spiritours.  While the Tour Operator will attempt to accommodate such special requests, the Tour Operator cannot be held responsible if such special requests cannot be fulfilled.

DOCUMENTATION

It is the passenger’s responsibility to obtain, at his own expense, all documentation required by all relevant government authorities.  It is suggested that prior to departure, the passenger ascertains the documentation required.  In the event that the passenger does not possess the documentation required by the destination or the carrier, the carrier reserves the right to refuse passage.

INCREASE IN COSTS

Unless otherwise specified, all prices are in canadian dollars.  The costs are subject to change up to 30 days prior to departure in case of fuel costs increase imposed by the carrier or exchange rates increase over 5% since the date of price publication. Should the cost of your trip increase over 7% from the original price, you may ask for a full reimbursement or exchange your trip for another one of the same value.

COMPLIANCE

The passenger agrees to comply with any reasonable instructions issued by the Tour Operator or its representative relating to the tour. In the case a passenger has a detrimental behavior towards other passengers or the suppliers and who persists in his behavior despite a formal notice from the supplier or one of his representative, the passenger will be expelled from the group and will have to assume all extra fees related to his behavior such as lodging, food and transportation. 

TOUR OPERATORS RESPONSIBILITY

The tour Operator makes arrangements with airlines, local tour operators, wholesalers, hotels, coach companies, and other independent parties to provide you with the travel services and other services you purchase. Although the Tour Operator takes great care in selecting these suppliers, the Tour Operator is unable and does not have any control over them and therefore cannot be responsible for their acts or omissions. The Tour Operator shall not be responsible for any loss, damage or injury, whether physical or mental, resulting from any delay, substitution of equipment, or any act, omission, negligence or commission of any party supplying any of the services or accommodation herein, its agents, servants, employees, subcontractors, or for any claims for such loss, damage, or injury, or from any cause that arises by reason of actions of parties other than the Tour Operator.   No refunds or adjustments will be made fro portions of the trip or attendant services not taken or used.