Services

Roomate matching service*

If you are traveling alone, you have the choice to room by yourself (for an additional cost) or with a roommate in a two-bedded room. If we don’t find anyone to match you with before the date of departure, we will cover the additional cost for your single room (this offer is only valid for the official program tours and for bookings made at least 60 days prior to departure).

Trip extension

On request, it may be possible to extend your trip with the authorization of the airline company (additional costs may apply). Your request must be made at the moment of your booking and is subject to the carrier’s availability.

Pre departure meeting*

We invite you to attend our pre-departure meeting about two to four weeks prior to departure ; you will get your travel documentation and all the information you need. Our staff will be happy to answer any question you may have. If you are not able to attend the meeting in person, you may watch it online and we’ll send you the documentation by mail.

Post trip reunion*

The friendships made throughout our tours last beyond the adventure.  We invite you to take part in the reunion with your tour guide and your travel partners to integrate what you experienced during your journey with us. This event usually happens one or two months after the date of return. It is a great opportunity to get together and exchange pictures.

Emergency telephone service 24/7

Our specialists are available from Monday to Friday from 9:00 AM to 5:00 PM, however in case of an emergency, our telephone service staff will answer you 24 hours, 7 days a week (same phone number). *Services provided by Spiritours for the official program tours only