Terms and conditions

Deposit and payment

A deposit of $750 for air travel or 25% of the total amount for bus travel is required at the time of your reservation as well as the cancellation insurance premium, if desired. The balance must be paid in full at least 60 days before departure for air travel and 45 days before departure for bus travel. In case of delay in the final payment, please note that the reservation will be automatically cancelled, resulting in the cancellation fees mentioned below. Translated with www.DeepL.com/Translator (free version)

Important note: some trips and special events may be subject to special booking, deposit and final payment date requirements.

Cancellation fees

For international travel and/or air travel

Up to 60 days before departure: $750 penalty
Less than 60 days before departure: no refund

Name change: $100 to $500 penalty, depending on the carrier’s conditions. Less than 60 days, any change will be considered as a cancellation.

For travel within the province of Quebec and/or by bus

Up to 45 days before departure: 25% of the total amount
From 45 to 21 days before departure: 50% of the total amount
Less than 21 days before departure: no refund

Name change: $100 penalty

Important note: Some trips and special events may be subject to special cancellation conditions.

Spiritours reserves the right to cancel a trip if the number of participants is not reached by the deadline, a full refund will represent the final settlement to the passenger. Spiritours also reserves the right to extend the deadline to 45 days before departure, to change the dates of the trip or the airline if necessary. If for reasons of force majeure the trip must be suspended by Spiritours, the latter reserves the right to postpone to later dates or to cancel, but will not be responsible for non-refundable sums already paid to suppliers. Spiritours shall not be obliged to intervene in the event of difficulties between the authorities of a country and a member of the group who does not comply with the laws, customs, regulations and traditions of the host country.

Insurance

Travelers are encouraged to purchase cancellation insurance in the event that, for major reasons (illness, injury or death of themselves or a family member), they must cancel their trip before departure or change the itinerary en route. In addition, we strongly recommend that you take out medical insurance. The cost of insurance is not refundable under any circumstances. Travelers should review their insurance contract for the nature of the coverage, the risks insured, the exclusions, limitations and reductions in coverage, and the cancellation procedures contained in the insurance product.

Claim

You must notify the Spiritours representative as soon as possible of any claim. When abroad, you must immediately contact your companion or the hotel management so that the situation can be corrected.

Prices shown

Unless otherwise indicated, all prices are in Canadian dollars. Prices are subject to change up to 30 days prior to departure in the event of a fuel price increase imposed by the carrier or an exchange rate increase of more than 5% since the date of publication of the trip price. If the change in the price of your trip is equal to or greater than 7% of the original price, you may request a refund or exchange your trip for a similar one.

Responsibility of Spiritours

Spiritours cannot be held responsible for any acts, omissions, errors or occurrences, losses, damages or accidents during the trip, as well as delays or cancellations due to a transportation company. Spiritours cannot be held responsible for any damage suffered by the traveler for illness, injury, loss, inconvenience or anxiety. Spiritours also disclaims all liability for any damages resulting from governmental action, political unrest, strikes, acts of God. Spiritours will not make any refunds under any circumstances for early return or uncompleted portions of a tour, nor for services not used by travelers. The liability of Spiritours arising from the failure to provide any service or benefit described herein is limited to the cost of such service or benefit.

Traveler's responsibility

It is the traveler’s responsibility to find out the entry and exit requirements of the country he/she plans to visit. In the event that the traveler does not have the required documentation, he/she may be refused passage by the authorities.

The traveler agrees to accept any reasonable instructions relating to the package issued while the passenger is abroad. In the event that a passenger engages in conduct detrimental to other travelers or service providers, and persists in such conduct despite a formal warning from the service provider or its representative, the passenger will be expelled from the group and will be responsible for all costs incurred as a result of such conduct, including any additional costs the passenger may incur for lodging, food and transportation.