Spiritours Privacy Policy v. 2.0 2.0
Effective date : 20-09-2023
Introduction
The purpose of this Personal Data Processing Policy (hereinafter referred to as “the Policy”) is to explain how Spiritours (hereinafter referred to as “we”, “us” or “our”) collects, uses, protects and shares personal data in accordance with the Act respecting the protection of personal information in the private sector (RLRQ c P-39.1), also known as the PIPEDA – Act 25 of the National Assembly of Quebec and the federal PIPEDA if applicable.
1. Collection of Personal Data
1.1. We collect personal data in the course of our business activities, in particular when you book our travel services, visit our website, or communicate with us by telephone, e-mail or in person.
1.2. Personal data collected may include, but is not limited to, the following information: last name, first name, address, e-mail address, telephone number, passport number, date of birth, dietary restrictions, medical conditions, payment information, and other information necessary to provide our services.
2. Use of Personal Data
2.1. We use the personal data collected for the following purposes
- Providing our travel services.
Manage reservations and payments. - Communicate with you about your travels.
- Respond to your requests and questions.
- Improve our services and personalize your experience.
- Comply with legal obligations.
- Issue airline tickets.
- Travel insurance.
3. Protection of Personal Data
3.1. We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction or disclosure. Personal data is stored on specialized software (PC Voyages) hosted by a reliable and internationally renowned provider (Microsoft – Azure) for optimal data protection. Servers are cascaded so that data is automatically saved on a second server if the first server fails. They take responsibility for backups to ensure there is no risk to our customers.
4.1. We may share some of your personal data with third parties only in the following cases:
4.1. We may share some of your personal data with third parties only in the following cases:
- With travel partners and service providers involved in your trip (last name, first name, date of birth, passport information and food allergies or intolerances if applicable)
- With companions (idem + phone number and emergency contact)
- With the Blue Cross insurance company if you purchase travel insurance with us. Privacy policy | Blue Cross Quebec
- When required by law or to comply with legal requirements.
5. Retention of Personal Data
5.1. We retain your personal data for as long as necessary to achieve the purposes set out in this Policy. Credit card payment information is destroyed after authorized payment(s) and is never stored in our PC Voyages software. Registration forms are kept in a digital file for a period of 6 years after the last tax year, as required by provincial legislation on record keeping and retention of supporting documents (Digital passport copies are also kept for 6 years, unless specifically requested by you). Paper copies of passports and registration forms, if any, are destroyed immediately after being scanned, within 48 hours of receipt. (Digital passport copies are also kept for 6 years, unless specifically requested by you). Paper copies of passports and registration forms, if any, are destroyed immediately after being scanned, within 48 hours of receipt.
All other data stored in the secure software linked to the billing system is kept indefinitely.
6. Your rights
6.1. You have the right to access, correct, delete, object to the processing of, or withdraw your consent to, your personal data. To exercise these rights or to ask questions about this Policy, please contact us at nadine@spiritours.com or info@spiritours.com.
7. Changes to the Policy
7.1. We reserve the right to change this Policy at any time. Any changes will be posted on our website with the updated effective date.
8. Contact
If you have any questions or concerns about this Policy or our treatment of personal data, please contact us at the following address:
Name: Nadine Robillard, Director of Operations
Email: nadine@spiritours.com
Telephone: 514-374-7965 ext. 205
